Terms and conditions

This website is operated by GRUPO CENTRAL TRAVEL BUSINESS HOLDING SAC, tax ID (RUC) 20615399966, with registered address at Terminal Terrestre Espinar, Oficina 02, 2.º nivel, Espinar, Cusco, Perú, trading as Central Travel Agency. Phones: +51 972 310 940 / +51 986 299 993. Email: ventas@centraltravel.pe.

These terms govern access to and use of the centraltravel.pe website and the purchase of the services offered through it. They are written in plain language and are reachable from the footer of every page, as required by the regulations of Peru’s General Tourism Law.

Using the site implies full acceptance of these terms. If you do not agree with them, please do not use the site.

Central Travel Agency is a travel and tourism agency that directly provides guided tours, tourist transport and cultural experiences in Espinar province and the Cusco region, Peru. These services are booked and paid for through this site.

The agency also acts as an intermediary in the sale of domestic and international flight tickets, bus tickets and insurance (SOAT, SCTR, vehicle, travel and health). These are quoted on WhatsApp or in our office and issued by the relevant airline, transport company or insurer, whose own conditions apply to the product purchased. The site’s ticket search shows no fares: it sends your request to our team, who quote the current fare.

Tour descriptions, itineraries and schedules are indicative and may be adjusted for weather, road or safety conditions, as set out in the booking policy.

Tour prices are set in US dollars (US$), are per person and include payment gateway fees. They are also shown in Peruvian soles, converted at the official SUNAT selling rate published for the day, with no markup; that is the amount charged when you pay in soles. The published price is the final price: nothing is added at checkout.

You can pay in US dollars (PayPal, which accepts PayPal balance and credit and debit cards) or in soles (Yape, card or PagoEfectivo, through Mercado Pago), whichever you prefer. Payment is taken in advance and in full. Central Travel Agency never stores or has access to the customer’s card details.

Online purchase security measures: the site runs entirely over HTTPS; the amount charged is calculated by our server from the published price, never by the customer’s browser; and every payment is verified with the gateway (PayPal or Mercado Pago) before the booking is confirmed, so no confirmation is ever issued without a completed charge.

The agency reserves the right to change published prices. The applicable price is the one in force when the booking is completed.

All bookings are final and non-refundable. Full payment secures the spot and no money is refunded for passenger cancellation or no-show on the day of the tour. This condition is expressly accepted by ticking the corresponding box before paying.

Date change: the customer may request one, once, in writing, at least 7 calendar days in advance and subject to availability. With less notice, it is at the agency’s discretion.

Cancellation by the agency: if Central Travel Agency cancels a tour for not reaching the minimum number of passengers or for reasons attributable to it, the customer chooses between rescheduling at no cost or receiving a credit for the amount paid, valid for 12 months on any of our tours.

Force majeure: in the event of adverse weather, road blockades, strikes, natural disasters or other circumstances beyond the agency’s control, the tour may be suspended or modified. No cash refund applies, but the customer may reschedule at no cost or receive a credit valid for 12 months.

The full booking policy, which forms an integral part of these terms, details these conditions and the procedure for requesting changes.

The user undertakes to provide truthful and complete information when booking. Passenger details must match the identity document presented during the tour.

The user must follow the guide’s instructions and the conservation rules of the archaeological sites and natural areas visited.

The agency is not liable for lost personal belongings, damage arising from failure to follow the guide’s instructions, or pre-existing health conditions not disclosed before the tour.

Tours do not include travel insurance. We recommend taking one out; the agency can quote it with the insurers it works with.

For tickets and insurance the agency intermediates, liability for the service lies with the issuing airline, transport company or insurer, under their own conditions.

In compliance with Law No. 29408, Peru’s General Tourism Law, and its regulations approved by Supreme Decree No. 003-2010-MINCETUR, this agency does not promote or permit the sexual exploitation of girls, children and teenagers, nor any other crime of which it becomes aware in the course of its activity.

Report it: lines 1818 and 100, free of charge, 24 hours.

The processing of the personal data you provide is governed by our privacy policy, written in accordance with Law No. 29733 and its regulations. It states what data we collect, why, who we share it with — including providers located outside Peru — and how to exercise your rights.

Under Law No. 29571, we provide a virtual Complaints Book, reachable from the footer of every page. We respond within 15 working days. Filing a complaint does not prevent you from going to INDECOPI.

The content, text, photographs, logos and other elements of the site belong to the company or are used with permission. Airline, insurer and other company logos belong to their respective owners and are shown solely to identify the products the agency sells. Reproduction of the site without prior written consent is prohibited.

These terms are governed by the laws of the Republic of Peru. Any dispute shall be submitted to the courts of Espinar province, Cusco department, without prejudice to the rights granted to the user by the Consumer Protection and Defence Code.